Public impressed by modernisation of courts and tribunals, Government says

Online court and tribunal applications have provided a “quicker, easier” route for many people, the Government has suggested.

In a new progress report on the modernisation of the justice system, the Justice Minister Lucy Frazer claims that the online services are “making a difference” to the people who use them.

According to the report, more than 150,000 people have used online justice services in the past 12 months, taking the total number to over 300,000 in the past four years.

The new services delivered by HM Courts & Tribunals Service include divorce applications, civil money claims, probate, online appeals, and online pleas.

The report suggests that public feedback has been positive, with 85 per cent of people reporting they are happy with the new divorce system, 93 per cent for probate and 89 per cent for civil money claims.

It has also been suggested that the new system will significantly shorten the time it takes to complete an application for a divorce.

The report reads: “Online services do not replace existing paper-based applications, but provide a quicker, easier route for many people. Each are undergoing further development that will see new functions added to improve public access and efficiency.”

Commenting on the figures, Justice Minister, Lucy Frazer said: “These online services are already making a difference to people who use the justice system.

“As we reach this milestone it’s encouraging to see people are reporting these services work well for them and are a better-fit around their busy lives.”

The new online application services form part of a packet of measures designed to reform and modernise the justice system. Other changes have seen the pilot of fully video hearings in tax tribunals and the national implementation of a new in-court system to record the results of cases digitally and instantly.

By around 2020, around 100 services will be available digitally, the report concludes.